When you receive the item and you find the product is defective or damaged, please contact our customer service immediately and we will try our best to assist you.
We accept returns on all unused products, as long as the item stays in its original unopened packaging up to 35 days after the order has been placed. But any use of the product is not permitted to return.
We are not going to bear any of the shipping cost for the return if the product has no problem itself.
How to start a returning process?
- Contact our customer support staff and offer detailed information on why you want to return the product. If the item is defective or broken, please provided pictures and evidence.
- If the product is approved to return, returning address will be provided, please offer the tracking number when once the product is shipped out.
- Money will be wired back once the returning product is received by us in its shipping out condition.
- We are not bearing any of the shipping cost for any of the buyer’s reasons for returning the products.
If a returned product is considered a used one upon inspection, it is immediately destroyed. The used item could be replaced, a refund can’t be issued, and we will take action to prevent any of the future orders from that customer account.